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Knowledgebase : Kayako tips
Kayako is the fastest way to start offering an engaging, real-time live support experience to your customers. Communicate with your customers over any channel - the web, email, live chat and phone - switch between them seamlessly, and maintain a single,...
All of your customer conversations are tracked as TICKETS in Kayako (you might also know them as _support tickets_, _support requests_ or _incidents_). Any message which comes into the helpdesk - whether from the web, the support center or email - is tra...