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Kayako tips

  • Getting to know tickets

    All of your customer conversations are tracked as tickets in Kayako (you might also know them as support tickets, support requests or incidents).Any message which comes into the helpdesk - whether fro...

  • Getting started with live support

    Kayako is the fastest way to start offering an engaging, real-time live support experience to your customers. Communicate with your customers over any channel - the web, email, live chat and phone - s...